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The Reception of Hospitalized Patients:
In the section of reception, there are collectively 4 people who are working as a set of two in the shifts of morning, afternoon and night. Two persons are in the reception of specific clinic in the shifts of morning and afternoon. A patient refers to reception with a paper of order of hospitalization that is written in clinic by a physician and forms a case. The patients with an order of hospitalization from a physician outside of hospital should refer to a physician of clinic and after visiting, their order of hospitalization is written if necessary.
Receptionists see the order of hospitalization and take identification on therapeutic insurance notebook and some money as a deposit, the reception paper of patient is completed and the fathers of patient sign it back as his consent of therapy.
If the patient’s father is not alive, her/his grand father and otherwise by introducing a patient to social working, a letter is written for justice and the allowance of therapy & surgery is taken with determination of patient’s custodian.
In the emergencies, a patient is immediately accepted, then her/his reception is done by her/his accompanier.
The system of hospital reception is HIS. Computer information of a patient is sent to a section and her/his insurance notebook is sent to the office of insurance expert if he/she is insured.
If a patient is under two years, delivery of a mother’s insurance notebook to reception is necessary.
Respectful clients consider the following matters:
Any use of others' insurance notebook is prohibited by insurance office.
The patients who use rural insurance notebook should deliver the following documents to a reception for issuing a form:
A form of reference from a center of village hygiene with its copy;
A copy of the first and last pages of a patient’s identification card
A copy of the first, second and third pages of a patient’s father’s identification card
A copy of the first, second and third pages of a patient’s mother’s identification
A copy of patient’s rural insurance and its copy
A copy of patient’s mother’s rural insurance and its copy.
Necessary documents for patients undercover of Imdad committee:
Necessary documents for patients who aren’t insured & want to be urbanely insured:
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* Original identifications of members of patient’s family
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* A copy of the first & second pages of father’s identification card
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* A copy of the first pages of identification of other members of patient’s family
The infants undercover of armed forces’ insurance can use their mother’s insurance notebook until 3 months old.
Digital system of patient’s case is a unique serial number in this hospital given to a patient so that all the cases for one patient's referrals to the hospital are kept in one place.
Demand a copy of a patient’s record:
A patient can receive her/his clinical records according to some principles. This work is done with writing a demand to the chief of hospital. The reason of demanding clinical records should be clear and also related organization or reference should be obvious too. Usually in the cases of genetic council, continued therapy, demands from treating physician, insurance organizations, other organizations which accept a patient’s therapeutic expense (like Dana insurance, the institute of protecting cancer children, united nations,etc.). In this case, a copy of these records is given to a patient or her/his legal guardian with confirmation from chief of hospital. These records include summary of a case, description of operation, the paper of pathology, sonography, tests, and hospital, accountancy paper of patient that their copies are given to a patient.
Necessary documents for an institute protecting cancer children (Mahak) are as follows:
A copy of pathology paper, biopsy and description of operation in the case of operation, patient’s accountancy print that is sealed by the seal of hospital in an official letter will be given to her/him.
Necessary documents for Dana insurance:
Copy of description of operation, its equipment and anesthesia that is sealed and a print of accountancy form.
In the cases of clinical research or thesis of physicians, one written demand is written to chief and educational assistant of hospital, then through unit of coding, necessary cases are given to researcher and studied in the unit of medical records.
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